nockergeek: (rar)
[personal profile] nockergeek
A customer should not talk to you at length, accept your recommendations, accept your price quote, then do a bait-'n'-switch and totally scrap all the code you did the day before (which made you feel very productive) because they don't remember what you talked about or why they accepted your recommendations.

Yes, I know this happens (more often than I like to admit), but still...

Rar!

a word from the wise...

on 2003-09-17 11:09 am (UTC)
Posted by [identity profile] evildennis.livejournal.com
as has been hammered into my head from day 1 on my job...they imparted these words of wisdom for dealing with customers...

"Get it in writing"

That was the first rule, the last rule and the only rule.

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