NockerGeek (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
nockergeek) wrote2002-11-06 03:19 pm
nockergeek) wrote2002-11-06 03:19 pm
I detest my clients... again.
Just got a complaint from a customer that a change they requested on the 18th didn't get made until yesterday.
*looks back at his LJ*
Ah, yes. The 18th. One of the days last month that I was about to go bug-fuck insane from overwork. Now, I do realize that I should have gotten the change made. However, they never bothered to follow up on it. As is, I was so busy that day, and the few days after, that if something wasn't brought up repeatedly, it slipped under my radar.
So now they want me to call and say, "I can't do that quite yet."
Thing is, it never works that way. No one ever plans to get swamped with work. I never plan to have 3 of my other clients call with issues to fix, and time I take to contact one client that I can't make a change yet is time that I'm not spending fixing things for the other 3 clients. The last thing on my mind is communicating my workload to the client, because I know they don't care. Everyone wants their work done now, and I can tell them I'm too busy 'til I'm blue in the face, and it won't make a lick of difference.
If they don't care, then I don't care. I'll get to it when I get to it. If they want me to do follow-up work, then they should follow up on their requests.
Oh, and they complained that I had to reboot the server because the search engine had locked up, and that I should call them before any 2-minute reboot, to let them decide if it's worthwhile. This, after getting complaints that the search engine was broken and needed immediate fixing. Well, you can't get both, people. Either it needed fixing (which required a reboot), or it didn't. You can't have it both ways.
*looks back at his LJ*
Ah, yes. The 18th. One of the days last month that I was about to go bug-fuck insane from overwork. Now, I do realize that I should have gotten the change made. However, they never bothered to follow up on it. As is, I was so busy that day, and the few days after, that if something wasn't brought up repeatedly, it slipped under my radar.
So now they want me to call and say, "I can't do that quite yet."
Thing is, it never works that way. No one ever plans to get swamped with work. I never plan to have 3 of my other clients call with issues to fix, and time I take to contact one client that I can't make a change yet is time that I'm not spending fixing things for the other 3 clients. The last thing on my mind is communicating my workload to the client, because I know they don't care. Everyone wants their work done now, and I can tell them I'm too busy 'til I'm blue in the face, and it won't make a lick of difference.
If they don't care, then I don't care. I'll get to it when I get to it. If they want me to do follow-up work, then they should follow up on their requests.
Oh, and they complained that I had to reboot the server because the search engine had locked up, and that I should call them before any 2-minute reboot, to let them decide if it's worthwhile. This, after getting complaints that the search engine was broken and needed immediate fixing. Well, you can't get both, people. Either it needed fixing (which required a reboot), or it didn't. You can't have it both ways.